Faq

Frequently Asked Question

Can I cancel the reservation?

It is possible to cancel the excursion free of charge up to seven days before the date of your excursion. 

You can let us know by phone or via email.

In case of late cancellation or no show on the day, we'll apply a fee of the 50% of the entire amount.

The fee will be debited from the credit card you have provided when booking or simply withheld in case of an advanced payment.

How can I reserve a tour of Sicily?

How is it possible to contact our head office?

 Sicilyairporttransfer is active 24 hours, 7 days a week. It is possible to contact Christian at + 39 3388855528

How much time before can I change my reservation?

 Reservations can be changed or cancelled up to 48 hours before the performance of the service. For further information on cancellation contact Sicilyairporttransfer

How can I find my driver at the airport, Train station or Port?

 The driver will wait with a signboard Sicilyairporttransfer with your name at the exit of the arrival hall. At the train station out of the entrance and at the port on the wharf of disembarkation of the passengers.

How can I contact for any other communication from the airport?

  In the confirmation e-mail it is indicated the supplier’s telephone number. Furthermore, most of our suppliers always check the timetable of flights arrivals, there should not be any problem then. However, they will wait even though the expected arrival time is past.

I didn't get your email yet !!! Why?

  We reply to your email within 12 -24 HOURS
In case you do not get a reply within this time, please give us a call 0039 3388855528 to double check.

Which payment methods do you accept?

 We accept Cash, Visa, Mastercard ,American Express ,Pay Pal